Support and Maintenance

Submitted by cwadmin on Tue, 03/28/2017 - 11:12

Whether you need on demand or full 24/7 enterprise level IT support for your application we can help. It doesn’t matter whether your CRM system, CMS system or web application is new or existing.

Ensuring your business is online and functioning correctly is a critical task and our professional team of experts take great pride in ensuring you can relax in the knowledge that your critical systems are in good hands.

All support agreements require a website and server health check to ensure that they are running smoothly. Types of support we offer to you or your web developer team include (but aren’t restricted to) the following:

  • Drupal security updates
  • Tweaks on functionality or look and feel
  • Assistance with choosing modules and themes
  • Module installation and configuration

We have several support options that we can supply to you or your web developer team, which are described below. Should you you require a package that meets more specialised requirements, please contact us [link] for a tailored support package.

Option 1: Retainer for normal UK office hours

If you prefer to have access to regular support, agreeing a fixed number of hours per month will be most cost effective. Great for regular security updates, improvements and implementing those nice-to-haves from your project backlog.

  • Access to support email
  • Access to specialised support software
  • Minimum amount of days required
  • Dedicated Project Manager to handle requests
  • Response time 0 to 4 hours for critical issues
  • Normal UK business hours

 

Option 2: Retainer for 24/7 enterprise level support

If you require dedicated support, then our 24/7 support team can ensure a fast response to your critical issues round the clock.

  • Access to support email
  • Access to specialised support software
  • Access fee to the service
  • Minimum amount of days required
  • Dedicated Project Manager to handle requests
  • Response time 0 to 4 hours for critical issues
  • Support for 24 hours, 7 days a week for mission critical systems

 

Option 3: On demand

As part of the post development maintenance service, you will have access to our Drupal experts on pay-as-you-go basis. No contracts required - just give us a call anytime during office hours and we will arrange your support.

  • Access to support email
  • Access to specialised support software
  • Response time 4 to 24 hours for critical issues

 

CONTACT US TO LEARN MORE

Illustration of two people providing support online and on phone